HCG Network

Visitor’s Policy

Policy on Patient Companions:

As a policy, only one companion is allowed per patient. Patients admitted in the ICU, and other critical areas, will not be allowed to have a companion stay with them. However, companions may visit them periodically at specific times. Please ask the Customer Care for details of visiting hours.

Once the patient is shifted from room to the ICU / OT, the patient’s attendants will have to vacate the room with immediate effect and hospital will provide bed roll for slipping in dormitory for one attendant.

No visitors are permitted except visiting hours. Children below the age of 12 are not allowed at all. Only 2 Visitors at a time is permitted to visit the patient during visiting hours and 1 visitor in the ICU. Such visitors may visit the patient when the attendants handover the passes to them.

  • Nurses may ask visitors to leave the room if the patient’s condition so warrants or if hospital policies are not being observed
  • When the doctor or nurses visits the patient, attendants must leave the room

As emergencies occur at any time, it is very important that easy and quick access is available to Patient Rooms, Operation Theaters and Intensive Coronary Care Units. The hospital therefore requests visitors and attendants:

  • Not to stand in the inpatient lobby
  • Not to wait outside the Operation Theatre/Intensive care Units
  • Not to wait on the landings outside the Operation Theatre/Intensive Care Units

Hospital staffs are under instruction to take necessary steps to ensure quick and easy accessibility to all emergency treatment areas.

Visitor information:

  • Visitors are welcome during the visiting hours
  • On admission to the hospital, one visitor pass and one companion pass shall be given to the patient
  • All the passes have to be returned to the cashier when the final bill is being cleared
  • The companion / visitor passes are to be worn at all times in the hospital
  • The room number is prominently displayed on the pass for ease of verification by the security personnel
  • Visitors in the intensive care areas are requested to adhere to infection control protocols while entering the ICU/NICU (Intensive Care Unit/Neonatal Intensive Care Unit)
  • The number of visitors is restricted to one at a time
  • Children visiting the hospital to be supervised at all times

Visitors may have to leave the room temporarily while the patient is being examined by the care provider

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